Hearing Aid Products

Hearing Aid Troubleshooting

Common Hearing Aid Problems and Solutions










Problem Possible Causes Solution
No sound
Earmold or hearing aid is plugged with wax Use wax removal tools to clean earmold, or replace wax guard.
Dead or weak battery Replace battery.
Upside-down battery Re-insert battery in the correct orientation.
Hearing aid may have moisture inside Remove battery and wrap hearing aid in a container or uncooked rice or in a Dri-Aid kit. Seal and leave overnight.
Tubing has wax or moisture inside Remove earmold from hearing aid and use blower tool on tubing. May need new tubing.
Hearing aid is in phone or mute program Make sure hearing aid is in regular listening program.
Tubing is twisted Untwist tubing and reattach to earmold.
Whistling or squealing noise
Earmold is inserted incorrectly Re-insert hearing aid while pulling down on your earlobe.
Earmold is too loose Contact your audiologist to have a new earmold made.
Ear has too much wax Contact your doctor about wax removal.
Hearing aid volume is too high Turn down hearing aid volume to a comfortable level. If this is not possible, contact your audiologist.
Something is covering the hearing aid (e.g. hat, scarf) Remove item that may be covering the hearing aid.
Volume is weak or fading OR Whirring “motorboat” sound
Corroded battery contacts Open battery door and wipe contacts clean with a pencil eraser, then replace battery.
Dead or weak battery Replace battery.
Earmold or tubing is plugged with wax Use wax removal tools to clean earmold, or replace wax guard. May need new tubing.





How to Check Your Hearing Aid

Follow these 3 easy steps to determine if your hearing aid volume is working:


1. Put a new battery into the hearing aid and close the battery door.

2. If your hearing aid has a volume control, turn the volume up as far as it will go.

3. Cup your hands over the hearing aid. You should hear a whistling sound.


If the hearing aid does not whistle, check for the following: